USAA sends catastrophe response team to East Coast to help members affected by Hurricane Florence

SAN ANTONIO – USAA’s catastrophe response team was deployed to safe zones near the East Coast to help its members impacted by Hurricane Florence.

“We will be inspecting losses the day after the storm clears through,” said Elizabeth Gulick, USAA’s vice president of catastrophe.

Eight hundred employees and four mobile units are standing by to aid those affected by the Category 2 storm. Their mission will be helping millions of USAA members file claims and deal with the damage left behind.

“Tropical events create destruction and they disrupt lives tremendously, and so we are there to give them peace of mind,” Gulick said.

Gulick said members who are wanting to speed up the process can file claims digitally.

“They can file their claim digitally. They can check their status digitally, get advice off of our digital mobile app and also through USAA.com/help. Also, if they’re in an area where they want to come and speak to one our employees, then they can come in,” Gulick said.

USAA will be available to help members seven-days a week from 7 a.m. to 7 p.m. and said they will remain in the East Coast until every single member has been served.

“They paid us premiums, and we made a promise when things like this happen,” Gulick said.

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